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Frequently asked questions

About Our Products

What kind of sustainability efforts do you promote?


Our products are made from long lasting materials and fabrics, and our designs promote less energy, water, and material waste. We work with WRAP Certified Vendors to ensure our products are deliver the highest quality, while also meeting the highest standards of eco-friendly factors. WRAP (Worldwide Responsible Accredited Production works with Socially Responsible factories. Becoming a WRAP certified facility involves much more than simply passing an audit. https://wrapcompliance.org/certification/




What is It's Just Brand?


It’s Just is a simple, sustainable clothing and apparel brand. Each product is sourced and manufactured with ethical and environmental practices in mind. Our designs are kept simple and the materials are made to last so each piece can be reworn and restyled to match your daily aesthetic. We believe fashion should be simple, cool, expressive or whatever you want it to be but it shouldn't be problematic.





Customer Service

Shipping


Most orders are processed within 2 business days. In the event of a pre-order, or limited stock release, It’s Just LLC will inform you of projected ship date. In the uncommon event of expected delays (high volume, weather, etc.), we will contact you via email with next steps. It’s Just LLC is not liable for any products damaged or lost during shipping. If you receive a damaged package, please contact us at info@itsjustbrand.com so we can process the issue.




Returns and Exchanges


Brand new condition (unworn and unwashed) items can be returned within 30 days of receiving your order. Upon receipt of the returned item(s), we will refund you the cost of the item(s) in a timely manner.




When is your next restock?


We typically restock seasonally, or monthly depending on our customers! The best way to get notified about our upcoming releases is to subscribe to our newsletter, or follow us on social media! Instagram: @itsjust.brand Facebook: @itsjustbrand




Do you ship internationally?


We currently ship domestically to the United States.





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